At Code Red Distribution, we always make sure all hardware and software quoted and supplied has a full range of technical support and managed service options so users have total piece of mind. Our in house team of engineers is complimented by manufacturer standard and enhanced service packages to ensure business critical systems have the right cover in place. We also offer a range of services to support our customer is winning and maintaining business - if you lack the manpower and technical know how, we're here to work with and for you.
Pre & Post Sales technical support
Our in house and field based engineers are here to assist technical queries before and after the sale. If you require assistance on site to win business and or need hotline help to develope a solution or implement a system, then we can help.
Our technical support team can be contacted 9am - 5pm, Monday to Friday by calling 01293 528828 or you can e - mail at techsupport@codered.co.uk
Warranty, Service & Parts Supply
All the hardware we supply comes with full manufacturer warranty and we're able to offer customers a focal point for organising all repairs covered by warranty. For any item not covered by warranty, we offer an inspection and quote facility for customers to decide on further action.
We offer a range of service contracts for on site and in house maintenance, whether this be in the form of extended warranty with quicker workshop repair times or full on site service, 24/7 for mission critical systems.
For customers requiring parts and spares for items purchased, our service department is on hand to help. We stock a range of popular printer, scanner and mobile computer spares for immediate delivery and can quickly source any other associated part.
Surveys, Installation & Cabling
Our engineers are all Ruckus, Cisco & Zebra trained and approved for wireless networking - if you require WiFi site surveys, roll out & implementation or configuration and maintenance, we can assist.
The experience of our engineers also allows us to offer full installation and training where required on all printers, scanning and mobile computing systems.